Event information (COVID-19)

• Information about COVID-19 (Coronavirus)
• What if my event is cancelled or rescheduled due to Coronavirus COVID-19?
• What is being done at venues to minimise the risk of spreading Covid-19?
• Is there a risk in attending an event?

Festival information (COVID-19)

• Rock Werchter
• Graspop Metal Meeting
• Werchter Boutique
• TW Classic
• Festival information

Voucher Request

• How do i use my voucher?
• How do I request a voucher?
• When will I receive my voucher?
• What can I buy with my voucher?
• Why can't I use my voucher at all events on ticketmaster.be
• How long is my voucher valid?

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CANCELLED / POSTPONED EVENT

• Do I have to exchange my tickets when an event has been rescheduled?
• I bought my tickets at an outlet. How will I stay informed about cancellations or rescheduled events?
• How do I request a refund if an event has been cancelled?
• I bought tickets for an event, but it has been rescheduled. How do I request a refund if I am unavailable for the new date?
• I bought cancellation insurance. How do I submit a claim?
• Does the cancellation insurance work in case of a cancelled or rescheduled event?

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