Resale will not be available on all events. If you are not seeing a button on your event, you will not be able to sell tickets.
How do I sell my tickets?
If you can no longer use tickets bought from Ticketmaster, you can list them for sale on our Ticket Exchange.
It's really easy to list your tickets for sale directly from your Ticketmaster account, simply follow the steps below:
Login to your Ticketmaster Account
- Find the ticket (or tickets) you no longer need.
- Hit "Sell"
- Set the price.
- Fill out the requested information and hit “List”
- The price cannot be higher than the purchase price.
- A 12% service fee will be charged.
- Your tickets will be listed on Ticketmaster and if they sell you’ll receive an email confirmation right away.
What happens after tickets sell?
Don’t worry, you won’t need to do anything. You’ll receive an email right away letting you know tickets have sold. We’ll then deactivate your tickets and reissue them to the new purchaser.
What if tickets don’t sell?
Any tickets that don’t sell remain yours to use as you wish. We can’t make payment for any tickets that haven’t sold. You can offer tickets up to 3 working days before an event.
Can I sell a resale ticket?
No. Unfortunately resale tickets can't be resold.
How and when will I be paid?
We aim to issue payment 10 business days after the tickets sell. We’ll make payment to the bank account your provided when listing tickets.
To check the details you have given us or update them, go to your account and click on My Profile and then Seller Details.
How do I update my payment information?
Just head to "Upcoming Events" then click on “My Profile” & “Seller Details” and enter the new bank account information.
Don’t forget, your name and address must match the bank account details you provide.
I’ve been asked to verify who I am (KYC)?
Before payment can be issued, our payment provider carries out checks to authenticate the information provided at the time of listing. This helps us to prevent fraud.
If they encounters any problems when making these checks, in line with their “KYC” (Know Your Customer) requirements, we may ask you for some documentation in order to verify the information provided. If that’s the case we’ll email you from firstname.lastname@example.org to let you know and you'll be able to upload the documents in your account by clicking on your "Seller Profile".
How do I cancel my listing?
If your tickets have not yet sold, you can simply click on "cancel listing" which is displayed under your tickets in My Account. You can relist them up until tickets for the event are taken off-sale, which is usually a few days before the event.
If your tickets have already sold then you won’t be able to cancel those tickets.