I bought cancellation insurance. How do I submit a claim? If you wish to submit a claim, you need to fill in this form online. Click here for further details. You may apply for proof that your tickets were not scanned here. Related articles Does the cancellation insurance work in case of a cancelled or rescheduled event? I bought tickets for an event, but it has been rescheduled. How do I request a refund if I am unavailable for the new date? Can I modify my order? Why are tickets nominative?