I bought cancellation insurance. How do I submit a claim? Follow If you wish to submit a claim, you need to fill in this form online. Click here for further details. You may apply for proof that your tickets were not scanned here. Related articles Does the cancellation insurance work in case of a cancelled or rescheduled event? Can I modify my order? Can I buy tickets by phone? Why are tickets nominative? I bought tickets for an event, but it has been rescheduled. How do I request a refund if I am unavailable for the new date?