To enhance your experience and fight against malicious technology, we’re asking you to verify your phone number. This simple step provides an extra layer of verification that helps us separate real human fans from bots.
How does the verification process work?
Using a mobile phone number:
- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
- Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new phone number or you request a new code.
I get an error message informing me that my phone number is not accepted or supported, but I know my number is valid. What should I do?
Only mobile carrier or landline phone numbers are accepted. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported. If you’re still having trouble, please contact Fan Support for help.
What should I do if my verification code has expired?
If your verification code has expired, you can request a new code by clicking Request a new code link. Remember, the verification code is unique and will change each time you verify a new phone number or request a new code.
What should I do if I haven’t received a text message showing my verification code?
You can request a new code from the verification screen. Or, if you still haven’t received a text message, try the voice call option instead.
For more help, please contact Fan Support.
I still haven’t received a verification code/ I’m having problems entering a verification code. What should I do?
Try refreshing your screen and enter the code again.
Still not working? Contact Fan Support.