Why does ticketmaster charge a 10% service fee?

The service costs we charge cover the costs of our services, including our resale platform. When someone buys a ticket from us, the price you see is the total price, including the service fee already included in the face value of the ticket. Ticketmaster does not retain a percentage and has no influence on the determination of the face value of the ticket. The service fee is used to cover the costs of our own business operations, e.g. security technology, customer service, payment supplier fees, etc... With this revenue, we can deliver the best possible experience when booking tickets and accessing events.