Go to www.twclassic.be for more information.
What about the tickets bought for TW Classic 2020?
The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. Under exceptional and strict circumstances, a voucher can be issued instead of a refund. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers.
How do I request a Voucher?
- Go to Ticketmaster.be.
- Log in to My Account and go to your TW Classic order. (Forgot password? Click here)
- Click on “Request Voucher” and follow the steps.
- You will receive a confirmation email after your request.
- Once the Voucher has been created, you will receive a new email with the code.
What can I buy with my Voucher?
Your Voucher is linked to the organizer of the original event. This means that you can only use the Voucher for purchasing tickets for festivals offered by this organizer in festivalpark Werchter.
Why can't I use my voucher at all events on ticketmaster.be?
Ticketmaster is an intermediary - we provide tickets to you, the visitor, on behalf of the organizer of an event. Also now we are the intermediary and we deliver the voucher on behalf of the organizer. That is why you can only redeem this credit at events they organize.
How long is my Voucher valid?
You will receive the validity period by mail as soon as the Voucher is created.
Can I use one Voucher on multiple orders?
Yes, you can use the Voucher on multiple orders as long as the credit is available.
Can I use multiple Vouchers for one order?
You can only use one Voucher per order. Do you have multiple Vouchers? Then you have to use it on multiple orders.
The credit is free to spend on any festival organised in the Festivalpark in Werchter during 2021 and 2022. What does this mean in practical terms?
You decide yourself how you will spend the credit. You can place the same order as in 2020, or you might also choose to buy tickets for Werchter Boutique or Rock Werchter, for example. There’s plenty of options. The choice is yours.
I bought a ticket for TW Classic in 2020. I have used the voucher that was issued to buy a ticket for Rock Werchter 2021. There is still an outstanding balance. What can I do with that?
You can also use this in 2022 to buy tickets for any of the festivals in the Festivalpark in Werchter. If the remaining balance is insufficient to complete the purchase of the desired product, then you can simply pay the remainder.
Why has the government set up this credit measure?
Please visit saveyourticket.be and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.
I don't want a voucher, can I get a refund?
If you are unable to attend TW Classic in 2021 because of personal reasons, you can here submit a refund request under certain conditions.
I have contacted the helpdesk concerning my order, but I haven’t received a reply yet.
Our helpdesk workers are particularly busy at the moment. It can take a bit longer than usual to get back to you. We thank you for your patience.
I didn’t buy my TW Classic 2020 ticket through Ticketmaster. How can I arrange my credit?
Please get in touch with the ticket vendor you bought the ticket from for further information. Ticketmaster is the official TW Classic ticket partner.
We can’t emphasize this enough: please take care and only buy your concert tickets through the official channels! Tickets bought through other vendors may be forgeries or invalid, and you may be denied entry to the festival. For more information on buying and selling on tickets, see ilovemyticket.be or the FOD Economie.