General info TW Classic
When is TW Classic 2022 taking place?
TW Classic will take place on 25 June 2022.
Will TW Classic 2022 have the same line-up as 2020?
Go to www.twclassic.be for more information about the line-up.
When will the tickets for TW Classic 2022 go on sale?
Tickets will go on sale Saturday 12 June 2021.
How can I exchange my TW Classic 2020 ticket(s) for TW Classic 2022 ticket(s)?
All tickets are automatically transferred to TW Classic 2022. You can download your tickets on your Ticketmaster account. You don't have to do anything!
Can I get a refund?
If you are unable to attend TW Classic on the new date in 2022 due to of personal reasons, you can submit a refund request until 31 August 2021. In that case you fill in the refund request form here and provide us with valid supporting documents - you have to demonstrate why you cannot attend the new date. A marriage, a planned medical procedure or a planned holiday are examples of reasons that can be accepted.
I bought my ticket from a resale site. What should I do?
Because you are not a direct customer of Ticketmaster in this case, we unfortunately can’t do anything for you. We advise you to contact the company where you’ve purchased the tickets.
Voucher info TW Classic
I have a unused voucher. Will it remain valid?
Your unused voucher will remain valid. With the voucher you can purchase tickets and / or ancillary products for festivals organized in Festivalpark Werchter in 2021, 2022 and 2023 by the organizer. More information about the voucher can be found here.
How do I request a voucher?
You can request a voucher until 31 August 2021.
- Go to Ticketmaster.be.
- Log in to My Account and go to your TW Classic order. (Forgot password? Click here)
- Click on “Request Voucher” and follow the steps.
- You will receive a confirmation email after your request.
- Once the Voucher has been created, you will receive a new email with the code.
What can I buy with my voucher?
Your voucher is linked to the organizer of the original event. This means that you can only use the voucher for purchasing tickets for festivals offered by this organizer. With the voucher you can purchase tickets and / or ancillary products for festivals organized in Festivalpark Werchter in 2021, 2022 and 2023.
Why can't I use my voucher at all events on Ticketmaster.be?
Ticketmaster is an intermediary - we provide tickets to you, the visitor, on behalf of the organizer of an event. Also now we are the intermediary and we deliver the voucher on behalf of the organizer. That is why you can only redeem this credit at events they organize.
How long is my voucher valid?
You can spend the voucher on festivals organized in the Festival Park in Werchter up to and including August 31, 2023. You will also receive the validity period by mail as soon as the voucher is created.
Why has the government set up this credit measure?
Please visit saveyourticket.be and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.
Can I use one voucher on multiple orders?
Yes, you can use the voucher on multiple orders as long as the credit is available.
Can I use multiple vouchers for one order?
You can only use one voucher per order. Do you have multiple vouchers? Then you will have to use it on multiple orders.
Should you have further questions on this topic, you may contact us by means of this form.