Why isn’t TW Classic taking place in 2020?
The National Security Council decided that large gatherings including festivals are banned in Belgium until 31 August. The health and safety of festivalgoers, artists, crew and volunteers is the first priority of the festival organisers. Following government guidelines. Taking responsibility. Looking after yourself and those around you. Stopping the virus. That’s all that matters now.

When will TW Classic take place in 2021?
No date has so far been set for TW Classic 2021. Sign up for the festival newsletter or follow TW Classic on social media in order to be among the first to receive updates.

Will TW Classic 2021 have the same line-up as in 2020?
The festival bookers are currently in negotiations, with the aim of assembling a great line-up for TW Classic 2021. Sign up for the festival newsletter or follow TW Classic on social media in order to be among the first to receive updates.

What about the tickets bought for TW Classic 2020? Will these be refunded?
The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. Under exceptional and strict circumstances, a credit can be issued instead of a refund. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers.  

In practical terms, this means you will receive a credit to the value of the full amount you paid for your booking for TW Classic. This credit will be available in ‘my account’ on ticketmaster.be from 15 September. You can spend the credit on any of the festivals organised in the Festivalpark in Werchter in 2021 and 2022. You will also receive access to an exclusive presale for TW Classic 2021. This enables you to be certain of getting a ticket for the next edition ahead of the official ticket sale. You will automatically receive a personal code for this presale a few days before the start of the presale. Do you have a legitimate reason why you can’t attend the festival in 2021 or 2022? In that case you can send a refund request as of 15 September 2020. All ticket holders will receive the necessary instructions via email on 15 September.

When will the credit be available?
We will send you an email in mid-September to confirm that your credit is available on your account page.

The credit is free to spend on any festival organised in the Festivalpark in Werchter during 2021 and 2022. What does this mean in practical terms?
You decide yourself how you will spend the credit. You can place the same order as in 2020, or you might also choose to buy tickets for Werchter Boutique or Rock Werchter, for example. There’s plenty of options. The choice is yours.

I bought a ticket for TW Classic in 2020. I have used the credit that was issued to buy a ticket for TW Classic 2021. There is still an outstanding balance. What can I do with that?
You can also use this in 2022 to buy tickets for any of the festivals in the Festivalpark in Werchter. If the remaining balance is insufficient to complete the purchase of the desired product, then you can simply pay the remainder.   

Why has the government set up this credit measure? 
Please visit saveyourticket.be and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.

When will the tickets for TW Classic 2021 go on sale?
Ticket sales for TW Classic 2021 will start later this year. Sign up for the festival newsletter or follow TW Classic on social media in order to be among the first to receive updates.

I have contacted the helpdesk concerning my order, but I haven’t received a reply yet.
Our helpdesk workers are particularly busy at the moment. It can take a bit longer than usual to get back to you. We thank you for your patience.

I didn’t buy my TW Classic 2020 ticket through Ticketmaster. How can I arrange my credit?
Please get in touch with the ticket vendor you bought the ticket from for further information.  Ticketmaster is the official TW Classic ticket partner.

We can’t emphasize this enough: please take care and only buy your concert tickets through the official channels! Tickets bought through other vendors may be forgeries or invalid, and you may be denied entry to the festival. For more information on buying and selling on tickets, see ilovemyticket.be or the FOD Economie.