Why isn’t Rock Werchter taking place in 2020?
The National Security Council decided that large gatherings including festivals are banned in Belgium until 31 August. The health and safety of festivalgoers, artists, crew and volunteers is the first priority of the festival organisers. Following government guidelines. Taking responsibility. Looking after yourself and those around you. Stopping the virus. That’s all that matters now.
When will Rock Werchter take place in 2021?
Rock Werchter 2021 will take place from 1 July to 4 July (Thursday to Sunday).
Will Rock Werchter 2021 have the same line-up as in 2020?
The first names have been announced. Go to www.rockwerchter.be for more information.
What about the tickets bought for Rock Werchter 2020 and other festival products (camping tickets, food/drink vouchers, accommodation …)?
When the government decided in April that the festival summer had to be postponed to next year, we had already proposed a ticket arrangement for Rock Werchter, in accordance with the ministerial decision following the COVID-19 pandemic. Since then the arrangement has been fine-tuned, even simplified. Here is the update: your order for Rock Werchter 2020 is fully transferred to the 2021 event. You don't have to do anything. The updated tickets and related products (if any) are automatically placed in your account, ready for you to use in 2021. But if you prefer, you can have your 2020 order converted into a Voucher. That Voucher can be used on any of the festivals that will take place at the Festivalpark in Werchter in 2021 and 2022. You can request this Voucher at any time between 15 September and 31 December 2020. You will receive an e-mail explaining the whole procedure before 15 September.
How do I request a Voucher?
- Go to Ticketmaster.be.
- Log in to My Account and go to your Rock Werchter order. (Forgot password? Click here)
- Click on “Request Voucher” and follow the steps.
- You will receive a confirmation email after your request.
- Once the Voucher has been created, you will receive a new email with the code.
What can I buy with my Voucher?
Your Voucher is linked to the organizer of the original event. This means that you can only use the Voucher for purchasing tickets for festivals offered by this organizer in festivalpark Werchter.
Why can't I use my voucher at all events on ticketmaster.be?
Ticketmaster is an intermediary - we provide tickets to you, the visitor, on behalf of the organizer of an event. Also now we are the intermediary and we deliver the voucher on behalf of the organizer. That is why you can only redeem this credit at events they organize.
How long is my Voucher valid?
You will receive the validity period by mail as soon as the Voucher is created.
Can I use one Voucher on multiple orders?
Yes, you can use the Voucher on multiple orders as long as the credit is available.
Can I use multiple Vouchers for one order?
You can only use one Voucher per order. Do you have multiple Vouchers? Then you have to use it on multiple orders.
The Voucher is free to spend on any festival organised in the Festivalpark in Werchter during 2021 and 2022. What does this mean in practical terms?
You decide yourself how you will spend the Voucher. You can place the same order as in 2020, or you might also choose to buy tickets for TW Classic or Werchter Boutique, for example. There’s plenty of options. The choice is yours.
Why has the government set up this Voucher measure?
Please visit saveyourticket.be and find out why the voucher measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.
I don't want a voucher, can I get a refund?
If you are unable to attend Rock Werchter in 2021 because of personal reasons, you can here submit a refund request under certain conditions.
When will the tickets for Rock Werchter 2021 go on sale?
Tickets will go on sale this Friday 2020, 10 July, at 10 am.
I have contacted the helpdesk concerning my order but I haven’t received a reply yet.
Our helpdesk workers are particularly busy at the moment. It can take a bit longer than usual to get back to you. We thank you for your patience.
I didn’t buy my Rock Werchter 2020 ticket through Ticketmaster. What do i need to do?
Please get in touch with the ticket vendor you bought the ticket from for further information. Ticketmaster is the official Rock Werchter ticket partner. We can’t emphasize this enough: please take care and only buy your concert tickets through the official channels! Tickets bought through other vendors may be forgeries or invalid, and you may be denied entry to the festival. For more information on buying and selling on tickets, see ilovemyticket.be or the FOD Economie.
I purchased a ticket through the Rock Werchter ambassador programme. Which scheme is applicable to me?
The general scheme for issuing credit, as described above, also applies to you.
I am a Rock Werchter ambassador. What will happen to the benefits I gained?
The community manager for the ambassador programme will contact you personally regarding this. If you don’t hear from them, please don’t hesitate to get in touch yourself. You will find all the information on your programme dashboard.
I have a Collector Ticket for Rock Werchter 2020. What do i need to do?
Did you already receive your Collector Ticket?
Your Rock Werchter 2020 Collector Ticket remains valid for 2021. You are all set.
You did not yet receive your Collector Ticket?
Your Collector Ticket for Rock Werchter 2021 will be shipped to at least 4 weeks before the event.