a) You selected the ‘E-ticket’ delivery method:when we receive the payment by bank transfer(3 workdays), we send the e-tickets check whether the e-mail address registered in your account is the correct one check your inbox and the junk mail folder check the status of the order in your customer account get in touch with our customer service by e-mail or telephone. Make sure you have your order number at hand when you do so. Our staff will look for an appropriate solution. a) You selected 'delivery by post':check whether the e-mail address registered in your account is correct and complete it is possible that your tickets were lost or stolen during dispatch by post. In this case, please get in touch with our customer service by e-mail or telephone. Make sure you have your order number at hand when you do so. Our staff will look for an appropriate solution.
